Shipping Policy

Last Updated: August 1, 2026

Welcome to Doxuan.

At Doxuan, we are committed to providing a smooth and reliable shopping experience for customers worldwide.

This Shipping Policy explains how we process, ship, and deliver your orders placed through:

https://doxuan.store

By placing an order with Doxuan, you agree to the terms described in this Shipping Policy.

1. International Shipping

Doxuan provides international shipping services to customers worldwide.

We currently focus on serving customers in Europe, North America, and other international markets.

Orders may be shipped through trusted third-party logistics providers selected according to destination, availability, and delivery efficiency.

Doxuan reserves the right to select the most suitable shipping method for each order.

We currently do not ship to certain restricted areas, including:

  • War zones or areas affected by armed conflict.
  • Remote areas where delivery services are unavailable or unreliable.
  • Locations restricted by logistics providers or applicable regulations.

2. Order Processing Time

After your payment has been successfully confirmed, your order will enter our processing stage.

The standard processing time is:

1-3 business days

Orders are processed on business days only.

Business days do not include weekends or public holidays.

Our order processing procedure generally includes:

  • Order verification.
  • Product preparation.
  • Quality inspection.
  • Packaging.
  • Shipment arrangement.
  • Sending tracking information.

3. Shipping Methods

Doxuan works with third-party logistics providers to deliver orders internationally.

Depending on your destination, order details, and logistics availability, available shipping methods may include various international shipping services.

The specific shipping carrier and method may vary based on actual circumstances.

Possible shipping partners may include international express services, postal services, or specialized logistics providers.

Doxuan will select an appropriate shipping method to provide a reliable delivery experience.

4. Estimated Delivery Time

The estimated delivery time after shipment is:

7-15 business days

Delivery times may vary depending on:

  • Destination country or region.
  • Customs processing.
  • Local delivery services.
  • Weather conditions.
  • Public holidays.
  • Peak shopping seasons.
  • Other circumstances beyond our control.

The estimated delivery time is provided as a reference and does not represent a guaranteed delivery date.

5. Shipping Costs

Shipping costs are calculated based on factors including:

  • Destination country or region.
  • Order weight and size.
  • Selected shipping method.
  • Current logistics conditions.

Shipping fees will be displayed during checkout before payment is completed.

Doxuan may provide free shipping when an order reaches the applicable minimum purchase requirement.

The specific free shipping conditions may vary depending on current promotions and order circumstances.

6. Free Shipping

Doxuan may offer free shipping for orders that meet certain purchase requirements.

The minimum order value and applicable conditions for free shipping may vary depending on:

  • Customer location.
  • Current promotions.
  • Order value.
  • Shipping availability.

If an order qualifies for free shipping, the applicable offer will be displayed during checkout.

7. Tracking Information

Doxuan provides shipment tracking information for eligible orders.

After your order has been shipped, tracking information will generally be provided within:

1 business day after shipment

Tracking information may be sent through:

  • Email notifications.
  • Your customer account.
  • Third-party tracking services.

Depending on the shipping carrier, tracking information may require additional time to become active after shipment.

If you do not receive tracking information within a reasonable period, please contact our customer support team.

8. Packaging

At Doxuan, we carefully prepare each order to ensure your jewelry arrives safely and beautifully presented.

Our packaging may include:

  • Gift box packaging.
  • Protective packaging designed to reduce damage during transportation.

We take reasonable precautions to protect your products during shipping. However, once an order has been transferred to the shipping carrier, delivery conditions may be affected by circumstances outside our control.

9. Gift Packaging

Doxuan offers gift packaging options for customers who wish to present our jewelry as a meaningful gift.

Gift packaging availability may depend on product type and current service availability.

If you require gift packaging, please select the available option during checkout or contact us before placing your order.

10. Customs, Duties, and Import Fees

For international shipments, customs procedures may apply depending on the destination country.

Doxuan is responsible for applicable import-related charges according to our shipping arrangements.

However, customs procedures and inspections are controlled by local authorities and may affect delivery times.

Doxuan is not responsible for customs delays.

Doxuan is not responsible for customs delays.

Customers are responsible for providing accurate shipping information to ensure successful delivery.

11. Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check the following information before completing payment:

  • Full name.
  • Shipping address.
  • Postal code.
  • Phone number.
  • Email address.

If incorrect or incomplete address information causes delivery issues, Doxuan will review the situation and determine the appropriate solution based on the circumstances.

Additional shipping costs caused by incorrect customer information may apply depending on the situation.

12. Delivery Delays

Although Doxuan works to provide reliable delivery services, some delays may occur due to circumstances beyond our reasonable control.

Possible causes of delays include:

  • Customs inspections.
  • Severe weather conditions.
  • Public holidays.
  • Transportation disruptions.
  • High-volume shopping periods.
  • Events outside the control of Doxuan or logistics providers.

We appreciate your understanding and will provide reasonable assistance when delivery issues occur.

13. Lost or Missing Packages

If your package appears to be lost during transportation, please contact Doxuan as soon as possible.

We will assist you by:

  • Checking shipment tracking information.
  • Contacting the relevant logistics provider when necessary.
  • Investigating the delivery status.

After reviewing the situation, Doxuan may determine an appropriate solution, including replacement or refund, depending on the specific circumstances.

14. Damaged Packages

We carefully package all products before shipment to help protect your order during transportation.

If you receive a damaged product, please contact us and provide:

  • Your order number.
  • Photos or videos showing the damage.
  • A description of the issue.

Providing complete information helps us evaluate the situation and provide appropriate assistance.

Doxuan will review damaged package cases and determine a suitable solution based on the circumstances.

15. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you have not received it, please contact Doxuan.

We will assist by reviewing available shipping information and contacting logistics providers when necessary.

Doxuan will evaluate each situation individually and provide assistance based on the available information.

Customers are encouraged to:

  • Check their delivery address.
  • Check with household members or neighbors.
  • Contact local delivery services when appropriate.

16. Force Majeure

Doxuan is not responsible for delays, failures, or interruptions caused by events beyond our reasonable control.

Such events may include:

  • Natural disasters.
  • Extreme weather conditions.
  • Wars or conflicts.
  • Government restrictions.
  • Transportation interruptions.
  • Public emergencies.
  • Other events beyond our reasonable control.

In such circumstances, we will make reasonable efforts to assist customers and provide updates where possible.

17. Changes to This Shipping Policy

Doxuan reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated revision date.

Customers are encouraged to review this policy periodically to stay informed about our shipping practices.

18. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

Doxuan

Customer Support:

support@doxuan.store

Website:

https://doxuan.store

Thank you for choosing Doxuan. We are committed to delivering your jewelry safely and providing a thoughtful shopping experience worldwide.