Refund & Return Policy

Last Updated: August 1, 2026

Welcome to Doxuan.

At Doxuan, we want every customer to enjoy a thoughtful and satisfying shopping experience.

This Refund & Return Policy explains the conditions and procedures for requesting returns, refunds, and related services for purchases made through:

https://doxuan.store

By purchasing products from Doxuan, you acknowledge and agree to the terms described in this policy.

1. Refund & Return Overview

Doxuan accepts eligible returns for products that meet the requirements described in this policy.

Return requests must be submitted within:

3 days after the customer actually receives the product.

To request a return, customers must contact Doxuan before sending any products back.

Unauthorized returns may not be accepted.

Our customer support team will review your request and provide instructions if your return qualifies.

2. Eligible Return Reasons

Returns may be accepted in the following situations:

  • The product has a quality issue.
  • The customer received an incorrect product.
  • The product was damaged during transportation.

Each return request will be reviewed individually to determine the appropriate solution.

3. Return Conditions

To be eligible for a return, products must meet the following conditions:

  • The product must be unused.
  • The product must not have been worn or damaged by the customer.
  • The original packaging must be included.
  • All accessories, tags, and included items must be returned.
  • The product must be in its original condition.

Products that do not meet these conditions may not qualify for a refund.

4. Non-Returnable Items

Returns may not be accepted for the following situations:

  • Requests submitted after the return period.
  • Products returned due to personal preference or change of mind.
  • Products that have been used, worn, altered, or damaged by the customer.
  • Products returned without original packaging.
  • Products missing accessories or included components.
  • Products affected by improper care or handling.
  • Special orders or customized products.

5. Natural Crystal Product Disclaimer

Doxuan jewelry is made with natural crystals and natural materials.

Because each natural crystal is unique, variations may occur, including:

  • Natural color differences.
  • Unique patterns and textures.
  • Internal structures.
  • Slight variations in size or appearance.

These characteristics are natural features of genuine crystals and are not considered product defects.

Differences between product images and the actual product caused by natural material variations are not considered valid reasons for return or refund.

6. Return Request Process

To request a return, customers must follow these steps:

  1. Contact Doxuan customer support at support@doxuan.store within 3 days after receiving the product.
  2. Provide your order number and details about the return request.
  3. Provide supporting information, such as photos or videos, if requested.
  4. Wait for Doxuan to review and confirm whether the return request is approved.
  5. Follow the return instructions provided by our customer support team.

Please do not send products back before receiving return approval from Doxuan.

Unauthorized returns may not be processed.

7. Return Shipping

Return shipping responsibility depends on the specific circumstances of each case.

Doxuan may determine responsibility for return shipping costs based on factors including:

  • The reason for the return.
  • Product condition.
  • Shipping circumstances.
  • Applicable consumer protection requirements.

If the return is approved, Doxuan will provide the necessary return instructions.

Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transportation.

8. Refund Process

Once returned products have been received and inspected, Doxuan will notify the customer regarding the refund decision.

Approved refunds will be processed through:

The original payment method used for the purchase.

Refund processing time:

3-5 business days after approval.

The actual time for funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

Doxuan is not responsible for delays caused by payment processors or banking systems.

9. Refund Amount

Approved refunds may include the product purchase amount.

Shipping fees, transaction fees, or other costs may be handled according to the circumstances of each individual case.

Doxuan will communicate any applicable deductions or adjustments before processing the final refund.

10. Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact Doxuan within:

24 hours after receiving your order.

To help us review your case, please provide:

  • Your order number.
  • Photos showing the issue.
  • Videos showing the product condition, if available.
  • A description of the problem.

After reviewing the information provided, Doxuan will determine an appropriate solution based on the specific situation.

Possible solutions may include:

  • Replacement of the product.
  • Refund.
  • Other appropriate assistance.

11. Order Cancellation

Customers may request order cancellation before the order has been shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

After shipment, customers must follow the applicable return process if eligible.

12. Exchange Policy

Doxuan currently does not offer direct product exchanges.

If you receive a damaged or incorrect product, please contact our customer support team.

We will review the situation and provide an appropriate solution based on the circumstances.

13. Special Orders and Customized Products

Certain products may be considered special orders or customized products.

Special orders or customized products are not eligible for refunds unless there is a quality issue, incorrect product delivery, or other circumstances approved by Doxuan.

Customers are encouraged to contact Doxuan before purchasing if they have questions regarding product availability, customization, or return eligibility.

14. Payment Provider Rules

Refunds are processed according to the payment method used during purchase.

Doxuan may process refunds through third-party payment providers, including:

  • PayPal.
  • Credit card payment providers.
  • Apple Pay.
  • Google Pay.

Payment providers may have their own processing procedures, requirements, and timelines.

Customers acknowledge that refund completion time may depend on the payment provider or financial institution.

15. Consumer Rights

This Refund & Return Policy is intended to comply with applicable consumer protection principles worldwide.

Doxuan recognizes and respects applicable consumer rights, including protections that may apply under:

  • European consumer protection regulations.
  • United States consumer protection laws.
  • United Kingdom consumer protection regulations.
  • Other applicable local consumer protection requirements.

Nothing in this policy is intended to limit or exclude any legal rights that consumers may have under applicable laws.

16. Changes to This Refund & Return Policy

Doxuan reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be published on this page with an updated revision date.

Customers are encouraged to review this policy periodically to stay informed about our return and refund practices.

17. Contact Information

If you have any questions regarding returns, refunds, or order issues, please contact us:

Doxuan

Customer Support:

support@doxuan.store

Website:

https://doxuan.store

Thank you for choosing Doxuan.

We are committed to providing carefully designed natural crystal jewelry and creating a thoughtful shopping experience for customers worldwide.