Privacy Policy

Last Updated: August 1, 2026

Welcome to Doxuan. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or communicate with us.

This Privacy Policy applies to our website:

https://doxuan.store

Doxuan operates as an independent online store specializing in natural crystal jewelry and related products. This Privacy Policy is designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable international privacy regulations.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you use our website, purchase products, create an account, or contact us.

1.1 Information You Provide Directly

Depending on how you interact with Doxuan, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Country or region information
  • Account information, including email address and password
  • Order details and purchase history
  • Information provided through customer inquiries or contact forms

If you create an account on our website, we may store your account information to provide account management features and improve your shopping experience.

2. Order and Transaction Information

When you place an order through our website, we collect information necessary to process and complete your purchase, including:

  • Products purchased
  • Order number
  • Purchase date and time
  • Order amount
  • Payment status
  • Shipping information
  • Refund or transaction-related records

We retain certain transaction information as required for legal, accounting, tax, and business purposes.

3. Payment Information

Doxuan provides payment options through trusted third-party payment providers, including:

  • PayPal
  • Credit card payment providers
  • Apple Pay
  • Google Pay

We do not directly collect or store your complete payment card details.

Payment information is securely processed by third-party payment providers according to their own privacy policies and security standards.

You should review the privacy policies of your selected payment provider for more information about how your payment information is handled.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Managing your account
  • Communicating with you regarding purchases or inquiries
  • Sending order confirmations and updates
  • Improving our website, products, and customer experience
  • Preventing fraud and maintaining website security
  • Complying with legal obligations
  • Sending marketing communications where you have provided consent

We only process your personal information when we have a lawful basis to do so, including fulfilling contracts, complying with legal requirements, protecting legitimate interests, or obtaining your consent where required.

5. Account Information

You may choose to create an account on our website.

Account registration requires:

  • Email address
  • Password

You may also purchase products as a guest without creating an account.

You are responsible for maintaining the confidentiality of your account credentials. Please contact us immediately if you believe your account has been accessed without authorization.

6. Cookies and Similar Technologies

Our website uses necessary cookies and similar technologies required for website functionality.

Because Doxuan uses WooCommerce, certain cookies may be used to support essential website functions, including:

  • Shopping cart functionality
  • Checkout processes
  • Account login functions
  • Website security features

These cookies are necessary for providing basic website services.

Doxuan does not currently use third-party advertising cookies or behavioral tracking technologies such as advertising pixels.

7. Website Technologies and Service Providers

Doxuan uses third-party services to operate and improve our website.

These providers may process information on our behalf, including:

Website Platform

Our website operates using:

WordPress and WooCommerce

WooCommerce processes information necessary for:

  • Product purchases
  • Orders
  • Customer accounts
  • Checkout functions
Website Hosting

Our website hosting provider is:

Hostinger

Hostinger may process technical information necessary for website hosting, security, and performance.

Website Forms and Email Services

We use:

  • Fluent Forms
  • WP Mail SMTP
  • WooCommerce Email

These services help us manage customer inquiries, transactional emails, and customer communications.

Website Optimization

We use:

  • Rank Math SEO

This service helps us improve website performance and search engine visibility.

8. Shipping and Logistics Partners

To deliver your orders, we may share necessary information with shipping carriers, logistics providers, customs authorities, and delivery partners.

Information shared may include:

  • Recipient name
  • Shipping address
  • Contact information
  • Order details required for delivery

We only share information necessary to complete delivery services.

9. Sharing Your Personal Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Website service providers
  • Legal authorities when required by law

All third-party providers are responsible for protecting personal information according to applicable privacy regulations.

10. International Data Transfers

Because Doxuan serves customers worldwide, your personal information may be processed or transferred across different countries.

By using our website, you acknowledge that your information may be transferred internationally where necessary to provide our services.

We take reasonable steps to ensure that personal information receives appropriate protection during international transfers.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction records may be retained permanently or for legally required periods for:

  • Accounting purposes
  • Tax compliance
  • Fraud prevention
  • Business record management

Other personal information may be deleted when it is no longer necessary.

12. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These rights may include:

Right to Access

You may request information about the personal data we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information where legally permitted.

Right to Restrict Processing

You may request restrictions on how your information is processed.

Right to Data Portability

You may request a copy of your personal information in a commonly used format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below.

13. GDPR Rights for European Users

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under GDPR and UK GDPR.

You have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to certain processing activities
  • Request restriction of processing
  • Request data portability
  • Lodge a complaint with your local data protection authority

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act and California Privacy Rights Act.

These rights may include:

  • Right to know what personal information we collect
  • Right to request deletion
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information
  • Right to non-discrimination for exercising privacy rights

Doxuan does not sell or share personal information for cross-context behavioral advertising.

California residents may submit privacy requests by contacting us.

15. Children’s Privacy

Doxuan welcomes customers of all ages.

However, our website is not intended to knowingly collect personal information from children under applicable legal age requirements without appropriate parental consent.

If you believe that a child has provided personal information to us without permission, please contact us and we will take appropriate steps to remove such information.

16. Marketing Communications

With your consent, we may send marketing communications, including:

  • New product announcements
  • Promotions
  • Special offers
  • Brand updates

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in marketing emails
  • Contacting us directly

You will continue to receive essential transactional emails related to your orders.

17. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

18. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • Changes in legal requirements
  • Updates to our services

Any changes will be posted on this page with an updated revision date.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Doxuan

Email:

Privacy inquiries:
info@doxuan.store

Customer support:
support@doxuan.store

Website:

https://doxuan.store

Thank you for trusting Doxuan. We are committed to protecting your privacy while providing a safe and enjoyable shopping experience.